Privacy Policy

Effective date: October 16, 2026

This policy explains how Thrash Digital LLC (Alexandria, Louisiana) handles information on thrashdigital.com, on my business phone line, and in client work. The Terms of Service explain how my services work.

What I collect

• Quote requests: when you use the quote form, you send me your name, email, and message, plus anything else you choose to fill in (business name, phone number, the service you're interested in, and who referred you).
• Emails you send me: if you email [email protected], I receive your email address and your message.
• Calls to my phone line: calls to (318) 321-7425 are answered by an automated (AI) assistant. It answers questions about my services and apps, takes your message so I can call you back, and can connect your call to me. I collect the phone number you call from, anything you say on the call (including your name, callback number and the reason you called), and a recording and written transcript of the call. Calls may be recorded, and the assistant says so at the start of each call. Please don't share passwords, card numbers or other sensitive details on the call.
• Website chat: if you use the chat assistant on this site, I handle what you type to it (see Website chat assistant below).
• Security and site statistics: my hosting provider, Cloudflare, protects this site from bots and attacks and may show me basic, privacy-friendly visit statistics (like page views). The security check on the quote form looks at signals from your browser to tell people from bots.

How I use it

• To reply to you, prepare quotes, and do the work you hire me for.
• To listen to your message and call you back, to connect your call to me when you ask, and to improve how the phone assistant answers.
• To keep normal business records, like quotes, agreements, and invoices.
• To keep the site secure and working.

I don't use your information for advertising, and I don't sell or rent it to anyone.

Who helps me run the site

A few trusted services process information on my behalf:

• Cloudflare hosts this website and provides security.
• Resend delivers quote-form messages to my inbox and sends my email replies.
• Google provides my business email inbox.
• ElevenLabs runs the phone assistant for (318) 321-7425. It answers calls, records and transcribes them, provides the assistant's voice, and summarizes each call. Through ElevenLabs, a DeepSeek language model reads what you say to write the assistant's replies.
• Twilio provides the phone number the assistant answers on and carries the call, including when the assistant connects your call to me. Twilio keeps basic call records, like the numbers involved and the time and length of the call.
• Supabase and Pushover send me an email and a phone alert with your message after each call.
• Stripe processes card payments. When you pay, you enter your card on Stripe's secure page; I never see or store your full card number. Stripe shares your name, email, phone number, billing details and what you paid for with me so I can match the payment to your job.
• Anthropic runs the AI model (Claude) behind the website chat assistant. Your chat messages are sent to Anthropic through my server so it can write replies.
• Google Fonts supplies the typefaces on this site. When a page loads, your browser contacts Google to get the fonts, so Google receives your IP address and basic browser information.

These companies handle data under their own privacy policies. I may also share information if the law requires it.

Website chat assistant

The chat assistant on this site is an AI, not a person. When you send a message, that message and the earlier messages in the same chat are sent through my server to Anthropic, which makes the Claude AI model, so it can write a reply. Please don't type passwords, card numbers or other sensitive information into the chat. The assistant doesn't ask for your name or contact details; to reach me, call (318) 321-7425 or use the quote form.

• I don't save chat conversations on my own servers. Your current conversation is kept in your browser's temporary session storage so it survives moving between pages, and it is deleted when you close the tab.
• Anthropic handles the messages under its own terms and privacy policy, and I don't use them for advertising.
• The chat uses Cloudflare's security check, which looks at signals from your browser to tell people from bots.
• The assistant can be wrong. Prices, timelines and anything else that matters are confirmed in a written quote from me.

Information from client work

If you hire me, I may see information that belongs to you or your business, such as your accounts, devices, email, website files and customer details. The rules are simple:

• I only access what the job needs, with your permission.
• I keep what I see confidential and use it only for your job.
• I don't ask for or keep your personal passwords. Any access you give me is temporary and you can remove it at any time.
• I don't keep copies of your files. If you ask me to make a temporary backup, it is deleted after you pick up your device.
• The signed Service Agreement or Repair Check-In for your job has the full terms.

Cookies and tracking

This site doesn't use advertising or tracking cookies. It stores a couple of small, temporary settings in your own browser, like whether you closed a promotional banner. They're deleted when you close the tab. Cloudflare's security features may use a cookie that's needed to protect the site. The chat assistant keeps your current conversation in your browser's session storage until you close the tab.

How long I keep it

I keep quote requests and emails for as long as needed to respond and to keep business and tax records. Call recordings and transcripts are kept by my phone assistant providers for a limited time, currently about 14 days, and then deleted automatically. The email summary I receive after each call is kept like my other business email. You can ask me to delete your information at any time, unless I need to keep it for legal or tax reasons.

Your choices

You can ask to see, correct, or delete the information I have about you. Just email [email protected]. If you don't want a call recorded, email me or use the quote form instead of calling.

Children

This site and the support line are meant for businesses and adults. I do not collect any information from children. If a child has sent me information through the quote form, by email or by phone, contact me and I'll delete it right away.

Changes

If I update this policy, I'll post the new version here with a new effective date.

Contact

Questions? Email [email protected].